FAQ - CaringWheels

Frequently Asked Questions

Services

I am not a member with Caringwheels. Can I request for CaringWheels services?

CaringWheels services are only available to members of CaringWheels. The free membership if opened to everyone who is a caregiver or who wish to support our caregiving community.

Can I make a cancellation or changes to my bookings?

We understand circumstances may change, if you would like to reschedule to your booking you may contact us at 6224 2296. As for changes made during your booking, such as extension of time, this will be subject to the availability of your Medical Chaperon or Care Aide.

Cancellation of bookings will incur charges as our Medical Chaperon or Care Aide have set aside time for your confirmed booking. Kindly note these are the expected charges:
– After a Medical Chaperon/Care Aide has been assigned: $30
– Before a Medical Chaperon/Care Aide has been assigned: $0

How early should I make my booking?

All bookings made must be at least 14 days in advance.

What happens if Medical Chaperon / Care Aide don’t show up or is late?

Our team is advised to arrive 10 min before the start of booking time. If they have yet to arrive, please contact us directly at 6224 2296. We will arrange for a replacement or separate appointment if necessary.

What are the certifications of Medical Chaperon / Care Aide?

To ensure services provided are done professionally, our Medical Chaperon / Care Aide is equipped with the necessary training and certification!
– Certificate in caregiving from a reputable institution
– CPR & AED certification
Should there be any issues or questions, please contact us directly at 6224 2296.

What is the difference between Care Aide and Medical Chaperon?

A care aide provides ongoing personal care and assistance with daily living.
A medical chaperon offers support and acts as a witness during specific medical examinations or procedures.

Are care aides professionally certified for counselling?

While our care aides provide empathetic support and a listening presence, akin to a trusted friend, they are not certified professional counselors. Any information shared by them is intended for emotional support and should not supersede professional medical or legal guidance.

How does CaringWheels assign a suitable Care Aide?

Caringwheel will carefully match the skills and experience to the specific needs of both the caregiver and the care recipient(s). Keeping in mind of care recipient’s condition, required level of support, and any specialized needs. Simultaneously, the caregiver’s preferences and any specific assistance they require are also considered.

Our Care Aides will possess the necessary training in basic care protocols and the particular skill set to effectively address the identified needs, ensuring a compatible and supportive caregiving relationship.