CaringWheels Limited (CWL), UEN202133245K, is a company limited by guarantee registered in Singapore with its registered address at 10 Anson Road, #21-07 International Plaza, Singapore 079903.
Please read the following Terms of Use (“Terms”) carefully before you start to access or book for any of the services listed on our website (https://www.caringwheels.limited).
Terms of Use
1.1 These Terms apply to and govern your access to, and use of CWL website (https://www.caringwheels.limited), the web and mobile applications and any such other online platforms (collectively, “Platform”) operated or provided by CWL for the purpose of providing services to its members.
1.2 The Platform and all content on the Platform may be used only for non-commercial purposes. You may print and download content from the Platform, provided always, that you do not modify any content without our prior written consent.
1.3 CWL periodically reviews the Terms and reserves the right to modify, add or change the Terms at any time in its sole discretion, without any notice to you. Such modifications shall take effect immediately upon the posting of the modified Terms. You agree to review the Terms regularly to be aware of such modifications and your continued access to or use of a Platform after such modifications shall be deemed to constitute your conclusive acceptance of the modified Terms in respect of the use of such Platform.
1.4 CWL periodically reviews the Terms and reserves the right to modify, add or change the Terms at any time in its sole discretion, without any notice to you. Such modifications shall take effect immediately upon the posting of the modified Terms. You agree to review the Terms regularly to be aware of such modifications and your continued access to or use of a Platform after such modifications shall be deemed to constitute your conclusive acceptance of the modified Terms in respect of the use of such Platform.
1.5 CWL shall be entitled at any time to add, change or withdraw any of the features or functions available or to be made available on all or any Platform at its own discretion.
1.6 Your access to or use of the Platform will be subject to any other guidelines, procedures, policies and regulations which may from time to time be prescribed, introduced varied and/or amended by CWL, including our Privacy Policy.
PLATFORM ACCESS
2.1 By accessing the Platform, you warrant that:
(a) you are of legal age of majority to contract in the jurisdiction in which you reside and, in any event, no less than 18years of age; and
(b) you are legally capable and permitted to accede to the Terms.
It is not necessary to register with us to browse and use most parts of the Platform. However, for use of certain areas of the Platform services, registration with us may be required. We reserve the right to restrict access to some areas or the whole of the Platform at our discretion.
2.2 The use of certain parts of the Platform may require registration as a member of CWL. When registering with us, you agree to provide us with true, accurate, current and complete information and details and other information that we may reasonably require.
2.3 Your registration constitutes consent to use any personal data which you provide us in such registration for the purposes set out in our Privacy Policy and for all uses ancillary thereto for which your consent may reasonably be implied.
2.4 You are solely responsible for safekeeping and maintaining the confidentiality of your username and password. You shall not disclose to any person your username or password for any purpose whatsoever and shall not permit or authorised any person to use your username or password for any purpose. You agree to take reasonable measures and all due care to protect your username and password against misuse by third parties. You may be held liable for any losses arising out of such a failure for any activity on the Platform arising out of any failure to keep your password confidential. We cannot and will not be liable for any loss or damage arising there from.
2.5 CWL may treat any access to or use of a Platform and/or the services available through a Platform through your user profile as access or use by you, notwithstanding that it may have been accessed or used by any other person without your knowledge or authority. You shall be personally responsible and liable for any such access and use (including all information posted on or transmitted via any or all the Platform by anyone using your username and password and any payments due for any services acquired through any or all the Platform by anyone using your username and password).
2.6 You need to immediately notify CWL and change your password, if you learn that your user profile has been used in an unauthorised manner to access or use any of the Platform and/or the services available through any of the Platform or effect any transaction in connection with such access.
2.7 Your registered user account is personal to you and is not transferable to third parties. You must only register one user profile. Multiple user profile accounts will be deleted. CWL reserves the right in its sole discretion to delete any user profile it believes to be duplicative.
2.8 CWL reserves the right in its sole discretion to delete your user profile if CWL determines in its sole discretion that you have breached any of these Terms.
PRIVACY
3.1 During your access to or use of our Platform or any of the services available through a Platform, CWL may collect your personal information (including information you enter in your user profile).
3.2 The personal information collected by CWL will be maintained, used, disclosed, stored and/or transferred in accordance with CWL’s Privacy Policy.
3.3 Any information that you disclose in the public areas of any of the Platform such as message boards and forums becomes public information. You should exercise caution when disclosing your personal information in this way.
INTELLECTUAL PROPERTY
4.1 Content available on the Platform (including information, communications, software, images, sounds contained on or available through the Platform) is provided by CWL, its content providers and third-party licensors. The intellectual property rights to or over the contents available on the Platform belong to CWL, its content providers and/or third-party licensors. All rights are reserved. Subject to Clause 5.2, you must not reproduce, modify, transfer, distribute, republish, download, post, or transmit in any form or by any means, including electronic, mechanical photocopying or recording, any of the content available on any of the Platform without the prior written permission of CWL. Without prejudice to the foregoing, you agree that the material and content contained within or available through the Platform may not be used for commercial purposes or distributed commercially.
4.2 Notwithstanding Clause 5.1, you may view, store, print and display the content available on the Platform solely for your personal, non-commercial use.
4.3 Your access to or use of the Platform should not be construed as granting, by implication, estoppel or otherwise, any licence or right to use the trademarks, tradenames, logos or service marks appearing on any of the Platform without CWL’s prior written consent. You may not, without CWL’s prior written consent, use any of such trademarks, tradenames, logos or service marks as a hyperlink to CWL’s Platform or any of the Platform or any other Platform(s).
4.4 You may not modify, translate, decompile, disassemble, reverse engineer or otherwise attempt to derive the source code for the computer systems and other technology that operate any of the Platform or create derivative works based on any of the Platform. For the purposes of these Terms, “reverse engineering” shall include the examination or analysis of any of the Platform to determine the source code, structure, organisation, internal design, algorithms or encryption devices of any of such Platform’s underlying technology.
YOUR CONTENT
5.1 In these Terms, “Content” shall include, without limitation, any audio, text, images, animation, logo, written posts, feedback, replies, comments, information, documents, data or other materials on CWL Platform or Platform provided by any party including us.
5.2 If you send or post your Content to CWL Platform or Platform, it shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all Content provided to us, except for personal information, the use of which is covered under our Privacy Policy.
5.3 When using CWL Platform you agree not post or send to or from the Platform any Content:
(a) for which you have not obtained all necessary consents.
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the laws of Singapore; and
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
5.4 You are solely responsible and assume all risks for any Content posted or supplied by you to the Platform and you agree that any such Content is solely your opinion and that we have no control over the Content and veracity of the Content. You must ensure that all Content provided does not contain any personally identifiable information and complies with the relevant data privacy laws of the relevant jurisdictions including but not limited to the Personal Data Protection (Amendment) Act 2020.
5.5 If your Content is published, reproduced and/or distributed on the Platform on or via the Platform, you grant us a non-exclusive, worldwide, royalty-free, sub-licensable, transferable right and license to use, host, store, cache, reproduce, publish, display, distribute, transmit, modify, adapt, and create derivative works of your Content. The rights you grant in this license are for the limited purposes of allowing us to operate and improve the services provided by us.
5.6 You also warrant that (i) you are the sole legal and beneficial owner of and own all rights and interests in your Content and (ii) no third party has any rights, title and interests, including all intellectual property rights in your Content.
5.7 We do not verify the veracity of, nor do we validate or endorse any Content posted or supplied by you to the Platform. The Platform is not moderated and if any third party disputes any Content or feels that the Content is false, intentionally misleading, defamatory or offensive, the Customer may either reply to the Content or communicate directly with us for the purposes of verifying the Content or taking down the Content from the Platform. We can be contacted at support@caringwheels.limited.
5.8 We reserve the right to remove your Content from the Platform at any time, and for any reason, without notice.
LINKS TO AND FROM OTHER PLATFORMS
6.1 On CWL’s Platform you may find links to third party websites or Platforms. The provision of a link to such websites or Platforms does not mean that we endorse that website or Platform and such visits will be at your own risk.
6.2 Any party wishing to link to the Platform may do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed by us in writing; and
(b) you do not misrepresent your relationship with CWL or our Platform; and
(c) the Platform from which you link to this Platform does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
DISCLAIMER
7. CWL provides the platform that connects end users with service providers. We do not provide any of the services listed on our Platform directly to end users. Any contract for the provision of services is solely between You and the Service Provider. We do not employ Service Providers and, unless otherwise specified in Terms, we are not responsible for and make no representations warranties or guarantees as to the quality of the services provided by any Service Providers or the acts or omissions of any Services you engage through our Platform.
LIMITATION OF LIABILITY
8.1 Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
8.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Platform or any Content on it, whether express or implied. The Platform and services are provided on as “AS IS” basis and we do not verify, endorse or moderate any Content posted or submitted to the Platform.
8.3 To the extent permitted by law, we shall not be liable for:
(a) any indirect, incidental, exemplary punitive, or consequential damages of any kind whatsoever;
(b) loss of profits, sales, revenue, data, use, goodwill, or other intangible losses;
(c) damages relating to your access to, use of, or inability to access or use the services;
(d) damages relating to any conduct or content of any third party or subscriber using the services, including without limitation, defamatory, offensive, unlawful or illegal conduct or content; and/or
(e) damages in any manner relating to any Content.
INDEMNITY
9. You hereby indemnify us and our officers, agents, partners, and employees and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of or in connection with:
(a) any Content you post, submit, or transmit through the Platform;
(b) your use of our Platforms or services;
(c ) your violation of any of these Terms; or
(d) your violation of any rights of another person.
DONATIONS
10.1 The Platform enables you to make donations to assist us in our work of helping family caregivers.
10.2 All donations are non-refundable.
PAYMENT FOR SERVICES
11.1 We may via the Platform, from time to time, provide goods and services that require payment. By paying for such goods and services, you agree that to be bound by the specific terms and conditions applicable for the goods and services (if any).
11.2 All payments must be made using the means specified on the Platform.
11.3 Any request for a refund must be made in writing and is subject to approval on a case-by-case basis. Any refund shall be free of interest and may include a deduction for expenses incurred by us.
TERMINATION
12. We may terminate the Platform or any of the services provided immediately without notice and without reason. We may terminate or temporarily suspend your access to the Platform in the event that:
(a) you breach any material provision of this Terms that, (if it is capable of being cured) is not cured within 10 days from notice to you;
(b) we determine that your actions are likely to cause legal liability for us; or
(c) that you have misrepresented any data or information required by us to provide you with the services or at any other time.
Upon any termination of the Platform, your right to access and use the Platform will automatically terminate, and you may not continue to access or use the Platform. We will have no liability for any costs, losses, damages, or liabilities arising out of or related to our termination of your access to the Platform and/or services.
WAIVER
13. No failure or delay by a party to exercise any right or remedy provided under this Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
SEVERANCE
14. If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms.
ENTIRE AGREEMENT
15. These Terms constitute the entire agreement between the parties and supersedes all previous discussions, correspondence, negotiations, arrangements, understandings and agreements between them relating to its subject matter.
ASSIGNMENT
16. You may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under these Terms. However, we may at any time assign, transfer, charge, subcontract or deal in any other manner, with all or any of its rights or obligations under these Terms without your consent.
SURVIVAL
17. The rights and obligations of the parties as contained in the following clauses shall survive the termination or expiration of this Agreement along with any other right or legal obligation which by its nature would be reasonably expected to survive the expiration of this Agreement: Clause 4 Intellectual Property; Clause 8 Limitation of Liability, Clause 9 Indemnity; Clause 13 Waiver; Clause 14 Severance; Clause 15 Entire Agreement; Clause 17 Survival; Clause 19 Governing Law and Jurisdiction; and Clause 20 Third Party Rights.
CHANGES TO THE TERMS
18. We reserve the right to change the terms and services provided at any time, which will be effective when posted on the Platform or when you are reasonably notified by other means. If you do not wish to be bound by such change, you may discontinue using the Platform before the change becomes effective. Your continued use of the Platform after the change becomes effective, indicates your agreement to the change. We strongly advise you to review the Platform and/or the Terms on a regular basis to ensure you understand all the Terms governing use of this Platform.
GOVERNING LAW & JURISDICTION
19.1 These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of the Republic of Singapore.
19.2 The Courts of the Republic of Singapore shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or its subject matter or formation (including non-contractual disputes or claims).
THIRD PARTY RIGHTS
20. No one other than a party to these Terms, their successors and permitted assignees, shall have any right to enforce any of its terms.
OUR CONTACT DETAILS
Registered Office
10 Anson Road, #21-07
International Plaza
Singapore 079903
Tel: +65 6324 1922
Last update: 22 Sep 2025