Medical Chaperone

Our medical chaperone accompanies your care recipient to and fro medical appointments, providing assistance throughout the journey. After each visit, you will receive an update on the medical advice given by the doctor and the date of the next scheduled appointment – so you stay informed and involved in the care process.

Not enough time, time consuming and rushing

When Medical Visits Take Up Your Day

A family care recipient often needs follow-up medical and preventive care appointments, which can consume most of the day. Medical chaperones can support employed caregivers who are unable to get away from work responsibilities, or provide relief to an elderly caregiver with own health challenges.

Have peace of mind

Let our Medical Chaperone accompany your family member for medical appointments and doctor’s consultations.

MEDICAL CHAPERONE (MIN. 4 HOURS)
SERVICE TYPE	4-HOURS	ADD-ON PER HOUR
WITHOUT VEHICLE Book Now	$120	$30
WITH VEHICLE Book Now	$200	$50

Note: There is a $30 cancellation fee. Service not available on Sunday and Public Holidays. By supporting CaringWheels' services, 10% of the service fee will be donated to its general pool of funds.

Medical Chaperone can assist in areas such as:

Navigating within the hospital
Collection of medical prescription
Relaying medical advice/ doctor’s instructions
Providing companionship to your loved one during the journey

Have a peace of mind

Let our Medical Chaperone accompany your family member for the medical appointments and doctor consultations.

MEDICAL CHAPERONE (MIN. 4 HOURS)
SERVICE TYPE	4-HOURS	ADD-ON PER HOUR
WITHOUT VEHICLE Book Now	$120	$30
WITH VEHICLE Book Now	$200	$50

Note: There is a $30 cancellation fee. Service not available on Sunday and Public Holidays. By supporting CaringWheels' services, 10% of the service fee will be donated to its general pool of funds.

Medical Chaperone can assist in areas such as:

Navigating within the hospital
Collection of medical prescription
Relaying medical advice/ doctor’s instructions
Providing companionship to your loved one during the journey

Care Aide

Should you require Care Aide services for your care recipient’s day-to-day chores, such as shopping and going to the hair salon, CaringWheels is pleased to offer this service too, ensuring that normalcy is retained.

Book Service

Frequently Asked Questions

I am not a member with Caringwheels. Can I request for CaringWheels medical chaperone services?

The medical chaperone services are only available to members of CaringWheels. The free membership is open to everyone who is a caregiver or who wish to support our caregiving community.

What is the difference between "medical chaperone" and "care aide"?

A medical chaperone accompanies care recipients to medical appointments and relay the doctor’s advice to the caregiver.
A care aide provides befriending, companionship and daily living assistance.

What is the difference between "with vehicle" and "without vehicle"?

Medical Chaperone with vehicle means car transport to and fro medical appointments and the service fee includes the vehicle transport charge.

Medical Chaperone without vehicle means you have your own transport, or you will arrange one (eg. Taxi or Grab) for your care recipient.

When should I consider engaging a medical chaperone?

Some scenarios you can consider would be if you’re experiencing or feeling any of these:

Have an urgent appointment you cannot shift
You or your care recipient require support to go to a medical appointment

How does CaringWheels assign a suitable medical chaperone?

CaringWheels will carefully match the skills and experiences of the medical chaperone to the specific needs of both the caregiver and the care recipient(s), keeping in mind the care recipient’s condition, required level of support, and any specialized needs.

Our medical chaperones will have basic care protocols and skillsets to effectively address the identified needs, ensuring a compatible and supportive caregiving relationship.

I have two care recipients with the same appointment date and location. Can I book only one medical chaperone?

Our medical chaperone focuses solely on one care recipient at a time, allowing us to provide comprehensive and attentive care for your care recipient.

How early should I make my booking?

All bookings must be made at least 14 days in advance.

How do I determine the start time of my booking?

Please allow at least 60 minutes (1 hour) for travel, depending on your location. To reach the hospital by 10:00 AM, your booking should be scheduled for 9:00 AM or earlier.

What are the potential waiting times I should factor into my booking?

To ensure comprehensive support throughout the entire process, please note that appointments typically require 3-6 hours to allow for:

Traveling to destination
Waiting to see the doctor
Waiting to collect medication
Traveling from destination

Our booking system accommodates slots up to 6 hours. For longer durations, kindly contact us at support@caringwheels.limited

Can I make a cancellation or a change to my booking?

We understand circumstances may change. If you would like to reschedule your booking, please contact us at 6224 2296. As for changes made during your booking, such as an extension of time, this is subject to the availability of the medical chaperone.

Cancellation of the booking will incur charges because our medical chaperone has set aside time for your confirmed booking. Kindly note the expected charges:
– After a medical chaperone has been assigned: $30
– Only one change to your booking is allowed

What happens if the medical chaperone does not show up or is late?

Our medical chaperone is advised to arrive 10 mins before the start of the booking time. If they have yet to arrive, please contact us directly at 6224 2296. We will arrange for a replacement if necessary.